Project Backers – FAQs

Can I be a Backer?

Yes. Anyone can be a Backer. We use PayPal to process donations to projects. When pledging a donation, you will be asked to log into your PayPal account or create one which only takes a couple of minutes. To make a cash pledge, please email us.

Backing A Project

How do I back a project?

Simply find a project you like and hit the ‘Back This Project’ button at the right-hand side of the page and follow the on-screen instructions. If you would prefer to make a cash pledge, please email us.

Can I change my pledge or donation?

You will not be allowed to amend an existing donation but you can add another one.

Can I cancel my pledge?

When you make a pledge you make a commitment to that Fundraiser. We, and the Fundraiser, would really appreciate it if you don’t cancel your pledge. If you really, really must, you can do so through the PayPal website.

When will I be charged?

Your donation is collected instantly by’s PayPal account. Donations made using PayPal are paid out to the person or organisation fundraising at the end of their campaign. platform will take a percentage to cover running costs and payment processing costs from the final campaign funds raised for the project.

Will you notify me if a project I’m Backing is successful?

Yes. You will receive an email.

Your Privacy

Is the value of my pledge made public?

Not automatically. It is entirely up to you to make it public or keep it private.

Can I pledge anonymously?

Yes. When you make a donation or pledge you will be given the option of displaying:

a) your name and the value of your pledge;

b) just your name; or

c) remaining completely anonymous.

NB: Please note that you will not be anonymous to the Fundraiser.

What information about me do is available to the Fundraiser?

Fundraisers have access to your username, the amount of your donation, and the reward you have selected. After their project has been completed, they will also get your email address so that they can contact you with regards to your rewards.

Fundraisers And Projects

Can I trust Fundraisers?

It is the Fundraisers responsibility to make a case for their ability to deliver a project successfully. A Fundraiser will find it very difficult to raise funds for a project without enlisting the support of individuals in their network, as well as related organisations, and their institution.

In many cases, you will know the project creator or have heard about the project from a trusted source.

Fundraisers are encouraged to share links to their personal websites, Facebook groups and Twitter feeds as well as any pages that show work related to the project, or past projects.

Still not sure? Ask the Fundraisers as many questions as necessary on their project page.

We leave it to your judgement. If you spot anything suspicious, please contact us there is a button on every project page where you can report suspicious projects.

How can I get more info about a project?

By visiting the Fundraiser’s website or social media, you can ask them directly! You can contact the Fundraiser directly through their profile or project page. If you have already sponsored a project and you would like to make your question public, you can post a comment on the project. The Fundraiser will be notified by email when you do.

Will projects be completed as described?

It is the Fundraisers responsibility to make a case for their ability to deliver a project successfully. Part of the Fundraiser’s job is earning the trust of Backers.

What do I do if the rewards haven’t been delivered?

The delivery of rewards is a tough part of the process for Fundraisers, especially where there are large numbers of rewards to send out or they have problems with the organisations producing their rewards. Hopefully, they will communicate any problems to you and we ask for your understanding here. However, if you wish to inquire further, you can contact the Fundraiser directly through their profile or project page. You can also contact us at so we can follow up on your behalf too.

In very rare instances, you may wish to request a refund from a Fundraiser. You can view the Fundraiser’s refund policy on the payment page before making a pledge.

What does “all or nothing” mean? crowdfunding-platforms follow an “all or nothing”-approach. All or nothing means that the funding goal is binding. The money will only be transferred by the platform from the backers to the project if the project campaign reaches its funding goal. The idea behind that is that you can only start working properly on your project, if you reach the stated goal.

Who can start a campaign? is open to all individuals, legal companies, social organisations, non-political organisations.

What is a “backer” or “supporter” or “donor” or “investor”?

The following terminology is provided to make the discussion of crowdfunding easier, but also each crowdfunding platform is referring to their users in a different way.

Investors: Equity-based crowdfunding. is not an equity-based crowdfunding platform.

Backers: Reward-based crowdfunding e.g

Donors: Donation-based crowdfunding e.g

Lenders: Lending-based crowdfunding. is not a lending-based crowdfunding platform.

Supporters: User of a platform who has participated in a Crowdfunding campaign and funded the

project. Could be referred to all types of Crowdfunding.

Who can back and donate money to campaigns?

Anybody can donate to projects/campaigns. These can be family and friends, who then help to raise awareness by promoting the campaign to their own contacts through social media platforms.

Donations from other sources (for example, organisations, specialist groups/societies or the wider community) tend to be made if there is a shared interest, the rewards are more appealing, or when a significant proportion of funding has already been raised.

How much can Campaigners or Fundraisers raise?

Campaigners can raise funds for projects of any size they see necessary and there is therefore no limit.

Do I have to register to support a project?

Yes. You need to register an account on crowdfunding platform to support or back a project.

Can I support anonymously?

Yes you can.

What happens if a project doesn’t reach its goal? follows the “all-or-nothing” approach, all amounts donated will be refunded if a project doesn’t reach its goal.

Are there any risks by supporting a project?

Please read the Risks page.

How can I contact the platform administrators?

Please contact us using our contact form.

Account Settings

Can I change my profile name?

Make sure you’re logged in, go to ‘My account’, and click on the ‘edit profile’ button.

I forgot my password. How can I log in?

You can reset your password by clicking the ‘reset your password’ link on the login page. You will be sent an email with instructions to reset your password.

How do I delete my account?

Contact us using our contact form! We’ll miss you!

Can I change my email notification settings?

You will only receive emails about projects which you are following. To stop receiving these, go to the project page and click ‘Follow’ – when the heart is absent you won’t receive email updates. If you no longer wish to receive our newsletter, click on ‘Unsubscribe’ at the bottom of any newsletter.